A new customer of mine runs an operation out of his home that is purely Mac-based. Last night, his MacBook experienced mild data corruption and rebooted. To Apple’s credit, the system was able to fix the corruption; unfortunately, when my customer was shown the errors that were fixed, he freaked out a little bit and called me.
The error that concerned him most was this one:
Warning: SUID file “System/Library/CoreServices/Finder.app/Contents/Resources/OwnerGroupTool” has been modified and will not be repaired.
I Googled this error and was taken to the Apple support page that listed this error and others that my customer was seeing. What I find both intriguing and fantastic about this error is Apple’s response to the problem, which was..
You can safely ignore these messages. They are accurate but not a cause for concern.
As a PC Guy who works mostly with Windows operating systems and environments, I found this to be a hilarious response to a technical issue. On Microsoft’s support site, one would get the equivalent of information overload when experiencing a problem and then tapping Microsoft for a resolution. M$ would supply you with multiple causes for the error and multiple solutions to fix the error.
Does Apple’s support site normally try to placate their visitors with responses like this (”Hush little user, there’s nothing to be afraid of. Daddy took care of it”)? Or are the reasons why this error occurred just too technical to get into right now?
Regardless, as a tech, I LOL’d :)
When not referring to himself in the third person, Brian likes rain and getting caught in Pina Coladas. Oh, and let's not forget making love to Cape dunes. Yeah, those really do it for me....er, um.. I mean Brian.
October 10th, 2008 at 8:45 am
that is funny. I would think the better way to talk to the customer would be just the opposite of what apple did. First say “Hey, something broke but we fixed it don’t worry about it.” Then have a button that says more details. Within those details you can list the information.
the way apple handled it was like screaming “HOLY CRAP! Look what happened!” then Googling it revealed no big deal